CONNECT WITH US
At Chauvet Couture, we believe in building genuine connections and providing unparalleled service. Whether you have a question about a specific piece, need assistance with an order, or simply wish to share your thoughts, our dedicated team is here to help.
FREQUENTLY ASKED QUESTIONS
How do I place an order with Chauvet Couture?
Placing an order is effortless. Simply browse our curated collections, select the exquisite item you desire, and add it to your shopping bag. When you're ready to complete your purchase, proceed to our secure checkout powered by Shopify. Our intuitive process will guide you through each step.
What payment methods do you accept?
We accept a variety of secure payment methods for your convenience, including major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and other trusted digital payment options integrated seamlessly through our Shopify platform.
Will I receive an order confirmation?
Yes, upon successful completion of your order, you will receive an immediate email confirmation to the address provided during checkout. This email will detail your purchase and serve as your receipt. Please check your spam or junk folder if you do not receive it within a few minutes.
What are your shipping times and costs?
Shipping options and associated costs will be clearly presented for your selection during the checkout process. We understand the anticipation of receiving your new treasure, which is why we prioritise fulfilling orders as swiftly as possible. Once your order is dispatched, you will receive a confirmation email containing your tracking information.
Do you offer international shipping?
Yes, we are delighted to offer international shipping to bring Chauvet Couture's curated elegance to clients worldwide. Shipping options and costs for international destinations will be calculated and displayed at checkout based on your location.
How can I track my order?
Once your order has been dispatched, you will receive a separate shipping confirmation email that includes a unique tracking number and a link to monitor your parcel's journey.
What is your return policy?
We want you to be absolutely delighted with your Chauvet Couture acquisition. Should you wish to return an item, we accept returns within 30 days of delivery. To maintain the integrity of our curated collections, return shipping costs are the responsibility of the customer. Please refer to our detailed Returns Policy for full instructions on how to initiate a return and eligibility criteria.
How do you ensure the authenticity of your items?
At Chauvet Couture, authenticity is fundamental to our promise of luxury. While we cannot legally offer a 100% guarantee given the nature of the secondary market, every single item in our collection undergoes an exhaustive, multi-point verification process by our team of highly experienced authenticators. We meticulously examine every detail, from craftsmanship and materials to hardware and unique identifiers, leveraging our extensive knowledge and resources. Our commitment is to provide you with pieces that are genuinely thought to be authentic, backed by our diligent efforts and expertise.
How do you grade the condition of your luxury items?
We believe in transparency and precision when describing the condition of our cherished pre-loved pieces. We use a refined grading system designed to give you a clear and luxurious understanding of each item's unique state:
IMPECCABLE: Appears as new, with no discernible signs of wear. An exquisite find.
EXCELLENT: Excellent condition with minimal, barely visible signs of use. A true testament to its care.
VERY GOOD: Very good condition with minor, gentle signs of wear that do not detract from its beauty or function, reflecting its journey.
GOOD: Good condition, showcasing visible signs of use and character that tell a story, yet remains fully functional and beautiful.
Each product listing will include a detailed description and high-resolution photographs to accurately represent its condition.
How can I best care for my Chauvet Couture luxury item?
To help you preserve the exquisite beauty and longevity of your luxury acquisition, we include in every order the Chauvet Care Kit. This specially curated collection of premium care products and expert guidance provides everything you need to maintain your item's pristine condition for years to come. Investing in proper care ensures your cherished piece continues its journey, retaining its allure and value.
Does Chauvet Couture purchase items directly from clients?
Currently, Chauvet Couture does not offer direct purchasing from clients. However, we are actively exploring this exciting opportunity to expand our curated collections. We invite you to subscribe to our newsletter to be the first to know when we launch this service.
